RETURN AND EXCHANGE POLICY
Return and Exchange Information
Effective Date: June 25, 2026
Thank you for shopping with Korvane Carry. We want you to feel comfortable ordering from us. This Return and Exchange Policy explains the conditions, timing, and process for return and exchange requests placed through our website.
Return Window
We accept return and exchange requests within 30 days from the date your order is delivered.
Requests submitted after the applicable return period may not be approved.
Request Approval
All return and exchange requests must be reviewed by our customer support team before any item is sent back.
Please contact us with your order number and the reason for your request before returning any product.
RETURN ELIGIBILITY
Conditions for an Approved Return
To be eligible for a return, the backpack must be unused, unworn, unwashed, and in its original condition. It must also be returned with original tags, packaging, and any included accessories or inserts, if applicable.
We may decline returns for items that show signs of outdoor use, daily wear, washing, odor, alteration, damage after delivery, or missing original parts or packaging.
HOW TO START A RETURN
Return Request Process
To request a return, please contact us at info@korvanecarry.com within the applicable return period and include your order number and the reason for the request.
If your request is approved, we will send you a follow-up email with return instructions, the return address, and any additional steps required to complete the process.
Please do not send items back without prior authorization, as unauthorized returns may be refused.
RETURN SHIPPING
Return Shipping Costs
Unless the return is the result of our error, customers are generally responsible for return shipping costs.
We recommend using a trackable shipping service when sending back a return, as we cannot guarantee receipt of items lost during return transit.
Items We May Not Accept for Return
We may not accept returns for backpacks that have been used outdoors, worn for regular daily use, washed, altered, damaged after delivery, or returned without original tags or packaging.
We may also decline requests submitted outside the return period or requests where sufficient order information cannot be provided.
Damaged, Defective, or Incorrect Items
If you receive a backpack that is damaged, defective, or different from what you ordered, please contact us as soon as possible after delivery.
Please include your order number and clear photos showing the item, the issue, and the packaging so we can review the case and provide an appropriate solution.
EXCHANGES
Exchange Requests
We accept exchange requests for eligible backpacks within the applicable return period, subject to product availability.
If you would like to exchange an item for another color, size, or style variation, please contact us before returning the original item so we can confirm availability and next steps.
EXCHANGE CONDITIONS
Availability and Processing
Exchanges can only be processed if the requested replacement item is available at the time your request is reviewed.
If the requested exchange item is unavailable, we may offer an alternative solution based on the circumstances of your order.
ORDER CANCELLATION
Canceling an Order
Orders may only be canceled before they have been processed for shipment.
Once an order has entered the shipping stage, it can no longer be canceled. In that case, please wait for delivery and then submit a return request in accordance with this policy.
REFUND TIMING
Refunds After Return Approval
If a return is approved and the returned item passes inspection, any applicable refund will be issued to the original payment method.
Please note that original shipping charges are generally non-refundable unless the return is due to a wrong item, a damaged item, or another verified issue caused by us.
Processing times may vary depending on your bank, card issuer, or payment provider.
CONTACT US
Need Help With a Return or Exchange
If you have any questions about returns, exchanges, or order issues, please contact our customer support team.
Email: info@korvanecarry.com
Phone: +1 (970) 584 6944
Support Hours: Monday to Friday 9:00AM-5:00PM MT
Address: 99 Meeker Ln Severance, CO 80546-0000, USA
