REFUND POLICY
Refund Policy
Effective Date: June 25, 2026
Thank you for shopping with Korvane Carry. This Refund Policy explains when refunds may be issued, how refunds are processed, and how order cancellations, returns, shipping charges, duties, and order issues are handled for purchases made through our website.
Refund Method
Approved refunds are issued to the original payment method used at checkout, unless that payment method is no longer available or another arrangement is required by the payment provider.
We do not guarantee that refunds can be issued to a different card, bank account, or payment method.
Refund Timing
Once a refund is approved, we typically process it within 1 to 2 business days.
After we issue the refund, it may take 2 to 5 business days, or longer in some cases, for the funds to appear in your account depending on your bank, card issuer, or payment provider.
ORDER CANCELLATIONS
Refunds for Canceled Orders
If you request to cancel your order before it has shipped and the cancellation is approved, you will receive a full refund of the amount paid for that order, including any shipping charge paid at checkout.
To improve the chance of a successful cancellation, please contact us as soon as possible at info@korvanecarry.com and include your order number. Orders are processed promptly, and a cancellation is not confirmed until we send you written confirmation.
If the order has already shipped, it can no longer be canceled. In that case, you must wait for delivery and follow the return process described in our Return & Exchange Policy.
BEFORE SHIPMENT
Full Refund Before Shipping
Orders canceled before shipment are eligible for a full refund, provided the order has not entered the final dispatch stage and has not been handed to a carrier.
A full refund for a pre-shipment cancellation includes the product price, applicable taxes collected at checkout, and any shipping fee paid for that order.
AFTER SHIPMENT
Shipped Orders Must Follow Return Process
Once an order has shipped, we are generally unable to stop, recall, or cancel the package while it is in transit.
After delivery, you may request a return if the item is eligible. Please review our Return & Exchange Policy for return eligibility, required steps, and applicable timelines.
RETURNS AND REFUNDS
Refunds After a Return Is Approved
If you return an eligible item and the return is approved after inspection, we will refund the eligible product amount to your original payment method.
Unless the return is due to our error, a defective product, an incorrect item, or damage during transit, original shipping charges are non-refundable and return shipping costs are generally the customer’s responsibility.
This Refund Policy provides the refund rules only. For detailed return and exchange requirements, including eligibility, condition requirements, return authorization, and exchange availability, please visit our Return & Exchange Policy.
Shipping Charges and Duties
For standard customer-initiated returns, original shipping charges are not refundable, and any return shipping costs are generally the customer’s responsibility.
For international orders, customs duties, import taxes, brokerage fees, tariffs, and other government or carrier-imposed charges are not refundable by us. These charges are controlled by the destination country or carrier and are not part of the product refund.
For more details about shipping fees, delivery, and related shipping terms, please review our Shipping Policy.
Defective, Incorrect, or Damaged Items
If your item arrives defective, damaged during transit, or different from what you ordered, please contact us as soon as possible at info@korvanecarry.com.
Please include your order number and clear photos of the item, the issue, and the packaging so we can review the case.
If the issue is verified and a refund is approved, we will issue a full refund, including the product price and the original shipping charge paid for that order.
UNFULFILLED ORDERS
If We Cannot Fulfill Your Order
If an item becomes unavailable, cannot be fulfilled, or cannot be shipped within the applicable timeframe, we may contact you with available options.
If your order is canceled because we cannot fulfill or ship it, we will issue a full refund for the affected item or order, including any related shipping charge paid at checkout.
EXCHANGES
Exchange-Related Refunds
Exchanges are handled under our Return & Exchange Policy and may depend on product eligibility, item condition, and availability.
If an exchange cannot be completed and a refund is approved instead, the refund will be processed according to this Refund Policy.
LATE OR MISSING REFUNDS
If You Have Not Received Your Refund Yet
If we have confirmed that your refund was issued but it has not appeared in your account, please first check with your bank, credit card issuer, or payment provider, as posting times can vary.
If you still need help after checking with your payment provider, please contact us at info@korvanecarry.com with your order number and refund confirmation details, and we will do our best to assist you.
RELATED POLICIES
Return, Exchange, and Shipping Information
This Refund Policy should be read together with our related customer policies.
For detailed return and exchange instructions, please visit our Return & Exchange Policy. For shipping fees, delivery timelines, shipping restrictions, and related shipping information, please visit our Shipping Policy.
CONTACT US
Questions About Refunds
If you have any questions about refunds, cancellations, returned orders, or order issues, please contact our customer support team.
Email: info@korvanecarry.com
Phone: +1 (970) 301-5073
Support Hours: Monday to Friday 9:00AM-5:00PM MT
Address: 99 Meeker Ln Severance, CO 80546-0000, USA
