We currently ship to customers in the United States, Canada, Australia, and selected European.

Orders are typically processed within 1 to 3 business days after payment is confirmed. Orders placed on weekends or holidays are usually processed on the next business day.

Estimated delivery times begin after the order has been processed and shipped.

• United States: 2 to 5 business days
• Canada: 3 to 7 business days
• Europe: 4 to 8 business days
• Australia: 5 to 10 business days

Please note that delivery times are estimates and may vary due to customs, weather, carrier operations, or seasonal demand.

Once your order has been shipped, we will send you a shipping confirmation email that includes your tracking number and other shipping-related details.

You can also check shipment progress on our Order Tracking page using the tracking information provided after dispatch.

Tracking updates may take 24 to 48 hours to appear after the package has been handed over to the carrier.

We periodically offer free shipping promotions. When a free shipping offer is active, the promotional terms shown on our website will apply.

Orders may only be canceled before they have been processed for shipment. Once an order has entered the shipping stage, it can no longer be canceled.

If your order has already shipped, you may submit a return request after delivery in accordance with our return and refund policies.

We accept return requests within 30 days from the date your order is delivered. Requests submitted after the applicable return period may not be approved.

To be eligible for a return, the backpack must be unused, unworn, unwashed, and in its original condition.

Items should be returned with original tags, packaging, and any included accessories or inserts, if applicable.

We may not accept returns for backpacks that have been used outdoors, worn for regular daily use, washed, altered, damaged after delivery, or returned without original tags or packaging.

We may also decline requests submitted outside the return period or requests where sufficient order information cannot be provided.

Please contact us at info@korvanecarry.com within the applicable return period and include your order number and the reason for your request.

If your request is approved, we will send you return instructions, the return address, and any additional steps required to complete the process.

Please do not send items back without prior authorization.

Unless the return is the result of our error, customers are generally responsible for return shipping costs.

We recommend using a trackable shipping service when sending back a return.

Yes. We accept exchange requests for eligible backpacks within the applicable return period, subject to product availability.

If you would like to exchange an item for another color, size, or style variation, please contact us before returning the original item so we can confirm availability and next steps.

Please contact us as soon as possible after delivery.

Include your order number and clear photos showing the item, the issue, and the packaging so we can review the case and provide an appropriate solution.

If your return is approved and the returned item passes inspection, any applicable refund will be issued to your original payment method.

Please note that original shipping charges are generally non-refundable unless the return is due to a wrong item, a damaged item, or another verified issue caused by us.

Refund timing may vary depending on your bank, card issuer, or payment provider.

Payments on our website are processed securely by third-party payment service providers.

We do not store your full payment card number or card security code on our servers.

Email: info@korvanecarry.com

Phone: +1 (970) 584 6944

Support Hours: Monday to Friday 9:00AM-5:00PM MT

Address: 99 Meeker Ln Severance, CO 80546-0000, USA